KELCOM - RevolutionIP - A new way to communicate!

911: IT'S DIFFERENT!

Please note that 911 service works differently on VoIP service and may be unavailable when needed most.

911 service is only as good as your Internet connection!
911 service may not be available during power outage!
If you choose to use your gateway outside of your registered location/address, your new location will not be known to the 911 operator. You are obligated to update your address with us when you move.
It is your responsibility to inform your guests and other residents that may need to use 911 service about these limitations.

Emergency Services - 911 Dialing


KELCOM - RevolutionIP's Emergency Calling Service: 911

Nomadic VoIP Service

As a current customer of KELCOM - RevolutionIP (a division of Voice & Data Systems Inc.) 'KELCOM - RevolutionIP' or a future customer of KELCOM - RevolutionIP, you have subscribed or will subscribe to a Voice over Internet Protocol 'VoIP' telephone service offered by KELCOM - RevolutionIP according to KELCOM - RevolutionIP's terms and conditions of service 'VoIP Service'. The VoIP Service that we provide is known as a nomadic service. This means that KELCOM - RevolutionIP allows Customer to make calls from anywhere that you have access to a broadband internet service. As you know, you can simply bring your telephone devices with you and use the VoIP Service wherever you are located.

However, because of these nomadic capabilities, KELCOM - RevolutionIP is not currently able to automatically detect whether the Service is being used from the registered service address or from some other location. Consequently, when a subscriber relocates, KELCOM - RevolutionIP no longer has valid 9-1-1 routing or ALI (Automatic Location Information) data with which to process 9-1-1 calls from that Customer, unless the Customer updates his/her location information.

KELCOM - RevolutionIP's 911 Service

Following the directives made by the Canadian Radio-television and Telecommunication Commission 'CRTC' pursuant to Telecom Decision CRTC 2005-21, KELCOM - RevolutionIP has, in compliance with such directives, implemented an emergency calling service or 911 service (the '911 Service').

In order to use the 911 Service, you will need to activate it according to the instructions you are provided, and which can be found at www.RevolutionIP.com

Once the 911 Service is activated, all calls by the Customer using the 911 Service will be connected to an intermediary (such as a third party call centre), which in turn will transfer the call to the proper PSAP or emergency services agency. Based on the information provided by the Customer, the intermediary will direct your call to the appropriate emergency services agency or a public safety answering point.

For a complete and full description of the 911 Service go to www.RevolutionIP.com


Limitations To The 911 Service

KELCOM - RevolutionIP is advising Customer of the following inherent limitations to the 911 Service due to the nomadic characteristics of VoIP Service.

The 911 Service will not be accessible or available in the following situations: 

· You have not successfully activated the 911 Service AND received an email from KELCOM - RevolutionIP confirming your successful activation; 

· In case of Network Congestion; and 

· a Service outage has occurred for any reason, including the following: 

· Power failure or disruption; 

· Internet connection outage/termination by your Internet service provider; 

· KELCOM - RevolutionIP terminates, suspends or cancels your VoIP Service for any of the reasons specified in our Terms and Conditions of Use www.RevolutionIP.com/content_pages/terms_of_use.html. 

The 911 emergency responders that are part of the 911 Service may be delayed if: 

· You do not provide us with current and accurate location information (i.e., where you are); 

· You do not advise us immediately of any changes that you make to the location information that you initially provided us; 

· Verification of your location information is not completed. It can take up to 24 hours to complete the verification once we receive new location information. 

· Misrouting of 911 calls occur for any reason including but not limited to your failure to follow correct activation procedures for 911 calling or your provision to us of incorrect or inaccurate or not current information in connection with the 911 Service. 

In the event that an emergency call in progress is interrupted, 911 emergency personnel will be unable to call you at the phone from which you originated the call if: 

· You have call-forwarding, do-not-disturb or other features programmed and in use at the time you dial a 911 call; 

· Your telephone ringer is set to OFF; 

In the interest of everyone's safety, you are obliged to inform all potential users (including your employees and officers of your business and visitors to your business, office or household) of your KELCOM - RevolutionIP line of these important limitations.